Custom Order Policy

Personalization is what turns a good leather piece into your brand's piece. This policy explains how monogram orders, logo orders, and custom quotes work, so there are no surprises.

What we offer

• Monogram: Initials stamped into the leather.
• Logo branding: Your logo stamped into the leather.
• Gold foil: An optional upgrade on monogram or logo orders.
• Custom quotes: Double-sided stamping, custom logo placement, or a piece outside the collection. Use the Contact page to describe your project.

All products in the collection can be customized.

Monogram orders

• Available at any quantity.
• Up to 4 characters.
• The same initials are stamped on every unit in an order.
• Monogramming is $2 per unit.
• Gold foil is an additional $2 per unit.
• If you need different initials on individual pieces, email us before ordering. Per-piece initials are handled by email and carry an additional charge.

Logo orders

• Logo branding unlocks at a minimum quantity that is listed on each product page. If your quantity is below the minimum, the option stays visible but cannot be ordered until you reach it.
• Logo orders are charged the standard product price (including any volume discount), plus a $200 logo setup fee for each product that carries your logo. For example, a logo on two different products has two setup fees, because each product requires its own branding plate.
• Gold foil is an additional $2 per unit.
• A configurator preview shows how your logo or monogram will look. It is a guide, not an exact rendering. Final placement, size, and appearance are confirmed on your proof.

Artwork requirements

• Accepted formats: SVG, AI, PDF, PNG, or JPG, up to 25MB. Vector files (SVG, AI, or PDF) give the cleanest results.
• Simple, high-contrast artwork stamps best. Very fine lines, small text, and gradients may not reproduce well in leather, and we may suggest adjustments.
• You are responsible for having the right to use any artwork you submit (see our Terms).
• We may decline artwork that infringes someone's rights or that we are not willing or able to produce.

Proofs and approval

For logo orders, we send a proof before the production run, within one business day of receiving your order and artwork. If the artwork needs to change, we will tell you. Production begins only after you approve the proof. Once you approve it, the order is made as shown.

Handmade, heat-stamped results

Stamping is done by hand, directly into natural leather. Slight variation in depth, position, and appearance from piece to piece is normal and is part of what makes the work handmade. Results also differ somewhat from one leather color to another.

Quotes for custom projects

Send us your project through the Contact page. We reply within one business day with timing, a digital proof layout, and an exact quote. A quote is valid for the period stated on it. Custom quotes may require a deposit before production begins, which will be stated in the quote.

Pricing and volume discounts

Volume discounts apply to the product price based on your quantity and are shown on each product page. Personalization charges and setup fees are listed separately and are not discounted.

Production time

Custom and personalized orders follow our standard 4 to 6 week lead time, starting at proof approval for logo orders. Large orders and unusual projects may take longer, and we will confirm timing with you before production.

Changes and cancellations

Please send changes as early as possible. Changes and cancellations are possible only before production begins. Once production starts, the order is final.

Returns

Personalized and custom items are made specifically for you and are not returnable or exchangeable, except for defects or for errors that differ from your approved proof. See Shipping and Returns for how to report an issue.

Live Activations

For onsite monogramming events (grand openings, corporate gatherings, and similar), we confirm the date, location, scope, and terms with you in writing before booking. Cancellation and rescheduling terms are provided in your event agreement.

Questions

Not sure whether something is possible? Ask. Email sarah@wildthingsleather.com or call 765.430.6343, and we will tell you plainly.