Shipping and Returns

Everything we sell is cut, stamped, and stitched to order at our bench in Ave Maria, Florida. This page explains how long that takes, how we ship, and what to do if something is not right.

Production time

Standard lead time is 4 to 6 weeks. For personalized orders with a logo, the clock starts when your artwork proof is approved. For larger runs, we will confirm timing with you directly.

We produce in batches of up to 500 at a time. Larger orders are welcome, and we will confirm a schedule with you before production begins.

Shipping

• Where we ship from: Ave Maria, Florida.
• Where we ship: We currently ship within the United States. For delivery outside the U.S., please contact us for a quote.
• Shipping cost: Shipping rates and any applicable sales tax are calculated at checkout.
• Carriers and tracking: We ship with a carrier of our choosing and email tracking information when your order ships.
• Addresses: Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect address.
• Delivery estimates: Carrier delivery times begin after your order ships and are outside our control.

Local pickup

If you choose local pickup in the Ave Maria area, we will email you when your order is ready with the pickup location and time.

Damaged or lost shipments

Please inspect your order when it arrives. If it arrives damaged, or tracking shows it was delivered but you have not received it, email us within 14 days of delivery with your order number and, for damage, photos of the item and packaging. We will work with you and the carrier to make it right.

Returns

Standard items (no personalization). If you are not satisfied, you may return unused items in original condition within 30 days of delivery. Email us first so we can send return instructions. Return shipping is the customer's responsibility unless the return is due to our error. Once we receive and inspect the item, we will refund the purchase price to your original payment method, less original shipping.

Personalized and custom items. Items with a monogram, logo, or other personalization, and anything made to a custom quote, are made specifically for you and cannot be returned or exchanged unless there is a defect or an error on our part (see below).

Defects and errors

We stand behind our work. If your order arrives with a defect in materials or workmanship, or if we did not produce it as approved (for example, wrong initials or a logo that does not match the approved proof), email us within 14 days of delivery with your order number and photos. We will remake the item or issue a refund, at our choice, and cover the cost of shipping the replacement.

Natural variation in leather grain, tone, and markings, and the gradual darkening of vegetable-tanned leather over time, are not defects.

Cancellations and changes

Because every order is made to order, please contact us as soon as possible if you need to cancel or change an order. We can cancel or change an order only before production begins. Once your pieces are cut, stamped, or in production, the order is final.

Etsy orders

Orders placed through our Etsy shop follow Etsy's checkout process and the policies listed in that shop.

Contact

Questions about an order? Email sarah@wildthingsleather.com or call 765.430.6343. We reply within one business day.